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Helsinki Region Transport (HSL) will reopen its online ticket shop on 14 May, allowing users to top up their HSL travel cards via the internet for the first time since the system overhaul began. The move is part of a wider transition to a new digital backend and ticketing platform.
As part of the changes, shared-use HSL cards – known as holder-specific cards – will no longer be valid after 11 May.
All HSL cards will become personal and may only be used by their registered owner. HSL is encouraging customers to verify their card type via its website.
System migration is scheduled to begin on 12 May. This will also mark the removal of several large ticket vending machines, particularly those dedicated to topping up travel cards. Machines still in use after that date will be fewer and smaller in scale, supplemented by digital services.
“We are simplifying the ticketing experience and expanding self-service options. With the new system, we can respond more flexibly to future demands and develop more personalised services,” said Mari Flink, Director of the Market Division at HSL.
The updated online ticket shop will enable direct top-ups without needing to transfer tickets manually to the card. It will support purchases of value and season tickets using a smartphone, tablet, or computer browser. The service will initially only allow users to top up their own cards. From August, it will also support loading tickets onto another person’s card, such as a child’s.
HSL’s mobile app will continue operating as normal throughout the transition. The app has already become the preferred channel for over 70% of users. Additionally, contactless payment is now accepted for adult single tickets across all modes of transport in the HSL network.
After 12 May, tickets can be purchased through the HSL app, the online ticket shop, contactless readers, sales and service points, smaller remaining ticket machines, and select parking meters operated by the City of Helsinki.
Further details on the removal of large machines and shared-use cards are available on the HSL website at hsl.fi/automaatit and hsl.fi/kumpikortti.
HT
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Source: www.helsinkitimes.fi
