Kela service point in Kamppi, Helsinki. Photo: Heikki Saukkomaa / Lehtikuva
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Some social benefit payments issued by the Finnish Social Insurance Institution (Kela) failed to reach customers’ bank accounts on time Friday due to technical issues at major Finnish banks.
Kela confirmed that all benefit payments were processed and transmitted as scheduled. However, delays occurred in transferring the funds from banks to recipients’ accounts. The institution issued a public apology for the disruption.
Osuuspankki (OP), Finland’s largest financial services group, reported a problem with SEPA payments earlier in the day. By the afternoon, OP stated that services had returned to normal and that the delayed Kela payments were being processed.
Danske Bank also experienced delays and said that a technical failure at another bank had affected incoming transactions. As a result, some Danske Bank customers did not receive their wages, pensions, or social benefits on time. The bank apologised and said the issue was being resolved.
Nordea, another major bank, reported no disruptions in its payment systems and said services were functioning normally.
SEPA (Single Euro Payments Area) is used for standardised euro transfers across EU countries, and disruptions in the system can delay a wide range of financial transactions.
Both OP and Danske Bank said they are continuing to investigate the cause of the problems. Kela advised customers to contact their bank if their benefit payments have not arrived by the end of the day.
HT
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Source: www.helsinkitimes.fi
